Be Prepared for your Service:
There are a few things that you can do and have on hand that will help us when we schedule you for your service.
Order any parts that you think may be needed for the service and repair.
You may want to look at the Emergency Parts Information listed below.
I carry some parts, but I service so many brands of machines it is difficult to keep a good inventory.
Please have a chair available. I need to be eye level with the rotary hook, and I don't get up and down like I used to.
Please have the machine threaded. We don't mind threading your machine, but it can save you service time if the machine is threaded when we arrive.
Please have a hoop ready for the sew out, one for each head.
I use a H-test in a 5.5 inch (15cm) hoop with cutaway backing.
For a thorough service I need access to the rear of the machine.
Parts Information
Nothing is worse than having a technician arrive at your business and after a brief look he tells you we must order parts. The repair is delayed, additional expenses of return service, and the lost use of the machine gets expensive. I have created a list of the most common parts and suggested things that may need to be replaced on a machine.
I call it an Emergency Repair Kit. I suggest you order one for each head, but you will probably not need everything in a set for each head. This list of parts is a suggested list. They cover the most common parts that may need replacing when you have a service on the machine. This is also a list of a good set of spare parts to have on hand.
You know your machine so if you don’t have issues with it trimming you may not need to order the knife sets. If you haven’t replaced the rotary hooks since you bought the machine you may want to order all four. If you don’t need a new set of needles you don’t need to order them.
Consult your parts supplier and parts manual for the correct parts for your machine.
